Every item you order is printed or embroidered on-demand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% content with your order. This is why you can rely on our fair return policy.
30 DAY RETURN GUARANTEE
Simply return your product within 30 days of your receipt date. If it doesn’t fit or you don’t like it you can request a returns number and send it back. As a print-on-demand provider, we can offer you the following return options:
1) Exchange for a new product
2) Exchange for a voucher which can be redeemed towards your next order
IMPORTANT: Returned items must be unworn, with tags still attached and in their original packaging.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our Customer Support Team. In many cases, action (in the form of replacement or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to us for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
We will credit returns in cases where items have arrived in damaged condition or are confirmed by a Merch Store representative to be defective. In these cases, the customer should contact Merch Store before placing a package back in transit.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Merch Store reimburse (or provide credit) for inbound and outbound shipping costs incurred by the customer.
HOW TO RETURN AN ITEM
Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether exchanging for an identical product or selecting an alternate style, size or colour) or account credit.
An agent will respond within 48 hours and request a digital image if required.
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